We want you to love your Bukamina pieces. If something isn't right, here's how we'll fix it.
Go to Orders & Returns, sign in with the email you ordered with, open your order and choose the items to return. You can also email orders@bukamina.com with your order number. We'll reply within 2 working days.
Sale items and items bought with a discount code can be returned for a refund within 7 days of delivery. After that, we can't accept change-of-mind returns on these items. Faulty sale items are covered in full (see below).
We'll swap your size if it's in stock, or give you store credit. Please request this within 14 days of delivery.
If your item has a manufacturing fault (such as a fabric flaw, hole or print stain), or we sent you the wrong item, contact us within 6 months of delivery. We'll collect it free of charge. Once we've checked it, you choose a repair, replacement or full refund. This applies to sale items too. If we sent the wrong item, please don't remove the swing tag or wear it.
Faults don't include normal wear and tear, damage from not following the care label, or alterations.
Exchange or store credit within 14 days with your till slip. Again, items must be unworn, unwashed and in their original condition, with swing tags attached.
Bukamina Studio, 2 Swapo Road, Durban North, KwaZulu-Natal, 4051. This is a working studio, open for drop-offs Monday to Friday, 9:00 to 15:30.
Refunds are paid to your original payment method within 5 to 10 working days of us receiving your item, and never later than 30 days.
Gift cards are valid for 3 years from the date of purchase. Gift cards bought in store can be used at our Studio, La Lucia Mall and Shongweni Farmers Market. Gift cards bought online can be used on bukamina.com.